The Fat Butcher strives to provide the best possible service and endeavours to ensure all its staff and suppliers are aware of and comply with the Consumer Protection Act.
Goods will be refunded or exchanged in accordance with the Consumer Protection Act if the goods were defective, unfit for its purpose or failed due to a design or manufacturing flaw, where applicable.
The above provisions are only applicable to perishable goods where the customer is not satisfied with the quality thereof, within the product’s expiration date and if it is in its original package. If the product is defective, it should be brought back to the store in its original packaging.
All perishables shall be stored as per the storage guideline on the guidance note. The cold chain shall be maintained at all times to ensure product safety and that the expected shelf life is met.
Chilled products must be stored at 1˚C and frozen products at -18˚C. In the event that the storage guideline has not been adhered to, the Fat Butcher shall not be liable for any damage caused.
The product return policy is product dependent in accordance with the expected shelf life (please see below) and it is the client’s responsibility to either return the product or contact The Fat Butcher in order to arrange for collection, within the specified time frame. A failure to adhere to the timeframes below may result in the Fat Butcher not accepting such return.
- Mince and portions shall be returned within 5 days of purchase.
- Processed products shall be returned within 2 days of purchase.
- Beef products (unprocessed) shall be returned within 7 days of purchase.
- Lamb products shall be returned within 1 day of purchase.
No returns will be accepted if the goods have been altered in any way, if the above timeframes have not been adhered to, if there is a health risk attached or due to public and food safety regulations.
The proof of purchase (receipt/invoice) shall accompany all claims and shall serve as a customer’s “guarantee”.
After the goods has been received it shall be assessed by the Manager on duty and the outcome shall be communicated to the customer. The outcome of the assessment will determine whether the claim is valid or invalid.
If the claim is valid, the refund shall be done as per the original payment i.e. if the product was purchased in cash the refund shall be in cash.
It remains the sole discretion of management to replace, refund, partially refund or reject any claim in accordance with the provisions of this policy and the Consumer Protection Act, and/or any food safety regulations
It is the customer’s responsibility to return the product to The Fat Butcher at its own expense.
We may occasionally amend this Policy, so we encourage you to review the Policy periodically. The most recent version of the Policy will be available from each of the Services.
In the case where the customer wants to lodge a complaint or compliment to The Fat Butcher, the customer may send an email to firstname.lastname@example.org. There shall be a response with a form attached. The form must be completed and sent back to email@example.com or firstname.lastname@example.org.
Thank you for your loyal support.